What is Business Process Outsourcing?
Business Process Outsourcing (BPO) refers to the contracting out of non-core activities to a third-party
outsourcing specialist.
Any activity which doesn't generate revenue, but is necessary to the running of a company, is a non-core
activity whose contracting out will increase focus on core activities.
Key Benefit Summary
Outsourcing your non-core activities offers the following key benefits:
Transform fixed costs to variable
costs.
Achieve growth and extra capacity via outsourcing,
not via heavy capital investment.
Reduction in personnel requirements: salaries, benefits,
taxes, social security, holidays, absenteeism...
Reorganization and more efficient
exploitation of expensive office space.
Greater focus on core business,
fewer non-core activities to distract.
Real improvements in productivity and
running efficiency (optimization). Unnecessary transactions steamlined
Receive Back Office support as a deliverable
service, rather than a department to administer.
Which Processes Can be Outsourced?
Any task – and not just routine or mechanical in nature: but also tasks involving value judgments, informed
decision-making – can be confidently outsourced to a specialist BPO provider like Catimatge.
We have absorbed entire Back Office departments, learning processes quickly, optimizing them and delivering to the
customer a highly efficient, quality-driven service at a fraction of the fixed cost.
High-Speed Data Networking
Advances in High-Speed Data Networking mean that functions can be carried out in almost any part of the world. All
that is needed is connectivity.
Once the High-Speed Data Networking structure is installed, a BPO operator works within host system
(the same network as the client), setting up permissions to work in the area outsourced and working
offsite with highly-focused productivity.
Inshoring/ Nearshoring Guarantees Quality
In Catimatge, we provide BPO services to many Spanish companies, but also to internatonal companies with business
transactions all over the world.
Our high productivity means that we can offer the cost-cutting benefits of Offshoring, while maintaining the
quality standards of an outsourcing experience within a European business-cultural environment.
